Raphael F. has extensive experience in customer success and client engagement, currently serving at SymphonyAI since March 2024, focusing on strategic, data-driven recommendations for Albertsons/Safeway while managing a team and cross-functional collaboration. Prior to this role, Raphael held positions at Fractal as Sr Engagement Manager and Engagement Manager, overseeing analytical solutions for Fortune 500 clients in various sectors and managing project deliverables. Additional experience includes partnership at Apptite Co., senior management roles at SymphonyAI, and client project management at dunnhumby, where contract renewals significantly contributed to revenue. Raphael's educational background includes an MBA in Strategic, Competitive, and Economic Intelligence from Fundação Instituto de Pesquisas Econômicas and a Bachelor's in Advertising and Propaganda from Pontifícia Universidade Católica de São Paulo.
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