Jin Jen Chang is a seasoned Product Manager at Synapxe, specializing in the HealthHub digital tool, aimed at empowering Singapore residents in managing healthcare transactions. Since July 2022, notable contributions include enhancing usability, integrating Health Plans for the Healthier SG initiative, refreshing the mobile app's user interface, and introducing multi-language capabilities. Previously, as Programme Manager for KrisFlyer at Singapore Airlines from June 2019 to July 2022, significant initiatives included launching new rewards, enhancing customer engagement, and implementing Refund-as-a-Service during the COVID-19 pandemic. Jin Jen Chang also held various managerial roles at SilkAir between 2013 and 2019, driving operational and revenue growth, and played a pivotal role in marketing, sales, and route planning in several capacities. Educationally credentialed with a Bachelor of Business from NTU, with specializations in Tourism & Hospitality and Marketing, Jin Jen Chang brings extensive experience in strategic planning and stakeholder management across the aviation and healthcare sectors.
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