Michael Mitchell is currently the Fraud Special Investigations Manager at Synchrony, where they utilize their extensive experience in customer service and operations management. Previously, they served as Manager of Fraud Operations and Customer Service Manager at Synchrony Financial from 2013 to 2017, leading teams and coaching employees to enhance performance metrics. Michael's professional background includes roles as a Customer Interaction Specialist and Account Coaching Specialist at GE Capital Retail Bank, where they contributed to service improvements and coaching initiatives. They also volunteered at JSG Community Development Corporation, coordinating activities and educational plans for students. Michael is pursuing a Bachelor of Arts in Christian Studies from Zion Hill Theological Institute.
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