De Sjonae Johnson

De Sjonae Johnson is a Technical Support Engineer with experience at Syncro and Synology America Corp. At Syncro, De Sjonae educates partners on security practices, assists with onboarding, troubleshoots bugs, and leads education on new integrations. At Synology America Corp., De Sjonae worked as a Technical Support Lead, reviewing and delegating tickets, analyzing trends, restructuring teams, and resolving escalated issues. With a Bachelor's degree in Cyber Security and Systems Administration, De Sjonae is well-equipped to provide support in Windows/Linux and VM environments, architect disaster recovery plans for businesses, and analyze logs for backup and data issues.