Grace Liu is a skilled Digital Customer Experience Analyst at Synergy, where responsibilities include driving customer satisfaction, managing digital analytics dashboards, and enhancing the Digital Channel's performance. In addition to this role, Grace serves as the Area Director for Toastmasters District 17 in Western Australia, overseeing club growth and organizing speech contests. Previous experience includes roles as a Corporate Development Officer at Tianqi Lithium Australia, where industry analysis and financial reporting were key duties, and as an Interpreter specializing in Mandarin and English. Grace has a diverse educational background with degrees in Project Management, Interpreting, Business, and Management Information Systems from various institutions, including Curtin University.
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Synergy (Electricity Generation and Retail Corporation)
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As Western Australia’s leading energy generator and retailer, Synergy is an essential and trusted provider of electricity and gas. Utilising our diverse energy generation portfolio, Synergy supplies reliable and affordable energy to more than one million residential and business customers. Synergy owns and operates electricity generating assets, including thermal power stations, spanning from Kalbarri in the north, out to Kalgoorlie in the east and down to Albany in the south – an electricity network known as the South West Interconnected System (SWIS). Owned by the Government of Western Australia, Synergy proudly supports the people of Western Australia and plays an active role in the communities in which we operate. Synergy’s purpose is clear – to lead Western Australians to their intelligent energy future. For more information visit www.synergy.net.au.