Emmanuel Pineda Petricioli

Emmanuel Pineda Petricioli has a diverse work experience in various roles and industries. From 2013 to 2014, they worked as an On Site Support for COMPUSOF S.A. In 2014, they joined Hewlett Packard Enterprise as part of the ITO Delivery Services team, where they played a crucial role in optimizing the workstation lifecycle and implementing VLAN for a P&G plant. In 2016, Emmanuel joined Uber as a Senior Community Specialist, focusing on improving the invoicing process and providing custom solutions for key clients. During their time at Uber, they significantly reduced invoice processing time and collaborated with CFOs and engineers to devise the best business strategies. Emmanuel is currently working at SynergySuite as a Technical Support Agent, assisting clients from the USA and EU with various modules of the company's SaaS solution. Emmanuel has consistently performed at a high level, achieving top rankings in customer satisfaction, SLA compliance, and closed tickets.

Emmanuel Pineda Petricioli earned a Bachelor's degree in Informatics Engineering from UPIICSA, where they studied and specialized in Information Technology from 2007 to 2011. In addition to their formal education, Emmanuel has obtained several certifications to enhance their skills and knowledge. In August 2015, they achieved the ITIL Foundation V3 certification from EXIN your ICT competence partner. Furthermore, in September 2020, Emmanuel obtained certifications in Programming Foundations: Databases and Using Python with Excel from LinkedIn.