Anna Gussmann is a Senior Director at Syniverse, where responsibilities include serving as the GSMA liaison and chairing the Billing and Charging Evolution group since May 2012. Gussmann focuses on developing and implementing future roaming models, advising on non-TAP alternatives in roaming data exchange, and integrating blockchain with Billing and Charging Reports. Previously, Gussmann held the role of Senior Director of Customer Operations, achieving a 20% reduction in servicing costs and significant enhancements in customer satisfaction and operational efficiencies. From January 2001 to May 2012, Gussmann served as the Director of Global Customer Services at MACH ApS, emphasizing efficient planning and budgeting for headcounts. Gussmann holds a Diplom-Informatiker(in) degree in Computer Science from the Berlin University of Applied Sciences Berlin (BHT), obtained between 1986 and 1991.
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