Cynthia Ferguson

Cynthia Ferguson is an experienced Information Technology professional with a robust background in service desk management and project coordination. Currently serving as the Information Technology Service Desk Manager at Synovus since May 2020, Cynthia has successfully implemented strategies that eliminated the need for external resources while maintaining service and quality goals even amidst cost-cutting measures. Prior roles include managing a 24/7 support operation for Hudson's Bay Company, overseeing a large team and improving service metrics, as well as project management for Dollar Express Stores LLC focused on supply chain initiatives. Cynthia's earlier experience at Lowe's and Check Into Cash involved leadership roles with significant team oversight and budget management, alongside a foundational career at BI-LO where Cynthia enhanced support operations across multiple sites. Cynthia holds coursework in Mathematics and Computer Information Systems from Lee University.