Mohamed Shakeel

Mohamed Shakeel is an experienced IT professional currently serving as a Senior Team Lead at Sysco since October 2022, where responsibilities include managing the service desk team in Sri Lanka and ensuring exceptional customer service and SLA compliance. Prior roles include Team Lead at Sysco, Service Desk Team Lead at Virtusa, and Senior IT Engineer Team Lead at IBM, with a strong focus on service delivery and technical support across various organizations, including Etihad Airways and Abudhabi Aircraft Technologies. Mohamed's educational background includes a Master of Business Administration from the University of Atlanta and a Postgraduate Degree in Business Administration from the American Institute of Business and Management, complemented by specialized training in Hardware and Networking.