Marcel Lichter

Marcel Lichter is a seasoned professional in Customer Success, currently serving as Senior Director of Customer Success at Sysdig, where responsibilities include leading the EMEA High Touch & Scaled Customer Success team, Global Renewals, and Global CS Operations. Previously, Marcel held significant roles such as Director of Customer Success at Tanium and Head of Customer Success EMEA at AppDynamics, focusing on customer value realization and building strategic relationships. As the founder of the CSM LDN community, Marcel has successfully organized monthly meet-ups in London, fostering networking among over 1,700 members. Additional experience includes advisory roles for startups and a strong background in IT operations and project management from positions at RWE Supply & Trading and AXA Tech. Marcel holds a Bachelor's degree in Hotel, Motel, and Restaurant Management from The Netherlands.