Devin Grindle

Devin Grindle has worked in the IT field since 2017. In that time, they have held various positions at four different companies. In 2021, they began working as a Support Specialist for Systems Solution, Inc. (SSI), providing global MSP support to companies via Connectwise and remote software, managing individual company VMs, Infrastructure, and devices, and configuring and deploying workstations remotely. In 2020, they were an Information Technology Support Specialist at CBIZ, managing local and global support requests on the ServiceNow ticketing system, managing local office GPO and back-end scripting for mapping and software configuration/deployment, managing and maintaining local office equipment, server/network hardware, WAPs and more, and providing specialized assistance in Intuit-based products, O365 access, and file recovery. In 2019, they were an Information Technology Support Analyst at DBRS, managing support requests via HelpScout and JIRA ticketing systems, providing global remote support via remote assistance and AV calls using Bluejeans and Zoom, and managing Active Directory users and scripting automation, including onboarding and offboarding. In 2017, they held two positions at the University of Central Florida: a Computer Repair Technician, where they performed hardware and software diagnostics and repair, and a Service Desk Analyst, where they provided front-line IT support (hardware, software, network) on PCs, Macs, tablets, and mobile phones and performed hardware moves and installations.

Devin Grindle attended the University of Central Florida from 2017 to 2019, where they earned a Bachelor's degree in Information Technology. Prior to that, they attended the State College of Florida-Manatee-Sarasota from 2014 to 2016, where they earned an Associate of Arts - AA in Information Technology.