Andrea D. is a strategic Customer Experience leader currently serving as a Sr Customer Experience Manager at T-Mobile. With over 15 years of experience at the company, Andrea has successfully led initiatives that enhance product vision and empower frontline teams, resulting in significant improvements in customer satisfaction and efficiency. Andrea's past roles include Technical Support Supervisor and Customer Relations Supervisor, among others. Prior to T-Mobile, Andrea interned as a Mechanical Engineering Intern at Sandia National Laboratories. Andrea holds a Bachelor of Engineering degree in Mechanical Engineering from Kettering University.
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