Candice Mitchell-Smith

Candice Mitchell-Smith is a transformative executive business leader with over 17 years of experience in driving strategy, digital transformation, growth, and organizational excellence. Currently serving as the Director of the Customer Experience Center at T-Mobile, they lead a large organization of over 700 employees to achieve exceptional results and cultivate a winning culture. Previously, Candice held various leadership roles at T-Mobile, where they significantly impacted customer retention and organizational success. They earned a Master’s Degree in Organizational Leadership from Webster University and a Certificate in Accelerating Change Readiness & Agility from the University of California, Berkeley, Haas School of Business.