Dave Ury

Dave Ury is a seasoned professional with extensive experience in customer experience (CX) and loyalty management, currently serving as the Sr. Manager of AI Strategy at T-Mobile since March 2019, where strategic development focuses on enhancing customer experience and driving revenue. Prior roles at T-Mobile include overseeing customer journey mapping and implementing customer growth initiatives. Ury has also held significant leadership positions at Bluetooth SIG, Virtuoso, and RealNetworks, directing membership programs, customer segmentation strategies, and marketing initiatives. Ury’s expertise extends across various industries, including technology, travel, and entertainment, complemented by a BA in Business Economics from UC Santa Barbara, an MBA in Marketing from the University of Colorado Denver, and a forthcoming certificate in AI Applications for Growth from Northwestern University's Kellogg School of Management.