T-Mobile
Donny Kozlowski is an accomplished professional in customer care operations with extensive experience in various roles within T-Mobile, Nusenda Credit Union, UnityBPO, Alliance Data, and Lowe's Companies, Inc. Currently serving as Sr. Manager of Customer Care Operations at T-Mobile since March 2022, Donny has a strong background in managing contact center performance metrics, developing teams, and ensuring quality standards across multiple sites. With a career beginning in 1996 at T-Mobile as a Customer Care Representative, progression through roles such as Quality Specialist, Quality Supervisor, Quality Manager, and Sr. Quality Manager has equipped Donny with a comprehensive understanding of customer service excellence. Educational qualifications include a Bachelor’s Degree in Business Administration from Eastern New Mexico University and an Associate’s Degree from Trinidad State College.
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T-Mobile
516 followers
As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company's advanced nationwide 4G LTE network delivers outstanding wireless experiences to millions of customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile.