Luis Duque possesses extensive experience in customer service management and program analysis across several prominent companies, including T-Mobile, Amazon, and Rocket Pest Control. Notably, Luis held various leadership and analytical roles, such as Sr Analyst for the Voice of the Customer program and Sr Program Manager focused on customer experience improvement. Achievements include significant reductions in quality score disputes and executive escalations, along with the successful expansion of call center operations. Luis is recognized for implementing strategic changes to enhance customer satisfaction, streamline communication channels, and manage large teams effectively. Educational qualifications include a degree from Florida Atlantic University.
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