OneTouch Direct's online application provides the quickest and easiest format to begin a rewarding call center career.

Marketing

OneTouch Direct LLC

OneTouch Direct LLC's headquarters in Tampa, FL, United States

Joseph Mole

Joe Moloughney

Mike Traficante

Yvonne Torrijos

Chris Reed

The Operations and Service Delivery team at OneTouch Direct LLC oversees the efficient functioning of the call center, ensuring optimal service quality and customer satisfaction. This team manages daily operations, develops and implements service strategies, and coordinates with sales to meet business objectives, particularly for clients like AT&T B2B.

Operations and Service Delivery

The Leadership Team at OneTouch Direct LLC drives the strategic direction and operational effectiveness of the company. Comprising executives from various functional areas including operations, technology, finance, and client services, they collaborate to enhance the call center experience, foster innovation, and ensure sustainable growth while aligning with the company’s mission to simplify career entry in the call center industry.

Leadership Team

The HR and Recruitment Team at OneTouch Direct LLC is responsible for managing employee relations, overseeing benefits administration, and recruiting top talent for the call center. The team ensures a smooth hiring process and fosters a supportive work environment, contributing to employee satisfaction and retention.

HR and Recruitment Team

The Account Management team at OneTouch Direct LLC spearheads client relationships, ensuring seamless service delivery and client satisfaction. They are responsible for implementing tailored solutions, maintaining strategic partnerships, and driving business development initiatives to support the company's growth and client success.

Account Management

The Client Services Team at OneTouch Direct LLC is responsible for managing and optimizing client relationships, ensuring their needs are met, and driving client satisfaction. This team collaborates closely with clients to understand their goals, provide tailored solutions, and deliver exceptional service to enhance their call center experiences.

Client Services Team

The Finance and Accounting team at OneTouch Direct LLC oversees financial planning, analysis, and reporting. They manage budgets, ensure accurate financial records, and provide data-driven insights to support strategic decision-making. This team also ensures compliance with financial regulations and optimizes the company’s financial performance.

OneTouch Direct LLC

Org chart

Teams

Operations and Service Delivery

Leadership Team

HR and Recruitment Team

Account Management

Client Services Team

Finance and Accounting

Offices

OneTouch Direct LLC

Org chart

Teams

Operations and Service Delivery

Leadership Team

HR and Recruitment Team

Account Management

Client Services Team

Finance and Accounting

Offices

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