Ricardo Kissu

Ricardo Kissu is an experienced IT manager currently serving as the Head of Public Cloud and SRE at T-Systems do Brasil since February 2013, leading a team of 50 and specializing in multicloud infrastructure management across AWS, Azure, and Google Cloud. Ricardo focuses on automation and self-healing solutions utilizing Infrastructure as Code (Ansible), enhancing operational efficiency. Previous roles include IT Coordinator for cloud infrastructure services, Senior Technical Support Analyst specializing in Windows Server and Exchange Server, and Technical Trainer for SRE Foundation at Impacta Tecnologia. Educational accomplishments include a Master of Business Administration in IT Management from FIAP and a degree in Computer Networks from Faculdade Sumaré.