Jéssica Afonso

Jéssica Afonso is a Customer Recovery Specialist at TA Connections since May 2023, with a strong background in customer service and regulatory analysis. Previous roles include Customer Service Specialist at Randstad, where support was provided to clients in the tourism sector in English and Portuguese, and Contact Manager at Sector Interactivo Group, focusing on customer retention and debt management. As General Manager at Afoncar Pneus, Jéssica ensured high-quality customer service and managed operational teams. Jéssica's experience also includes working as a Regulatory Analyst at Bell Flavors & Fragrances, successfully implementing food safety certification FSSC22000. Jéssica has an educational background in pharmaceutical sciences, regulatory affairs, food engineering, and information technology, currently pursuing an IT bootcamp at Udemy.