Mariana Muñoz

Mariana Muñoz is a Community Lead at Tabella. Mariana has previously worked as a Job Seeker Success Specialist, Bilingual Spanish at Indeed.com, Quality Analyst at eTeam, Community Operations Content Reviewer at Accenture, and Risk Analyst at BCforward.

Mariana has led the internationalization of the Indeed Jobseeker Help Center in order to achieve market parity, doubling Spanish language content within three months. Mariana has also managed incoming volume from Latin America and Spain, driving change for product updates backed by market data.

Mariana has worked cross-functionally with product teams and proposed improvements to products, processes, and workflows on a bi-weekly basis to drive efficiency and effectiveness. Mariana has also regularly met or exceeded individual performance metrics such as CSAT (above 3.7 goal), TPH (met goal of 10 Tickets Per Hour), and QA (Quality Accuracy; maintained 100% since start date).

Mariana Muñoz's educational career includes a Bachelor of Arts in Journalism from The University of Texas at Austin, a Certificate in Business Analytics from Harvard Business School Online, and a Master of Science in Marketing from The University of Texas at Austin. Mariana also has certifications from Google Digital Garage in Fundamentals of Digital Marketing, HubSpot in Inbound Marketing, The University of Texas at Austin in Creative Writing, Bridging Disciplines Program in Ethics and Leadership in the Media, and The University of Texas at Austin - Moody College of Communication in Latino Media Studies.

Mariana Muñoz works with and Martin Smith - Head, Product. Mariana Muñoz reports to Juan Acosta, Founder.