Alain Ngono

Alain Ngono is a dedicated Information Technology Service Delivery Manager at TABI GROUP, specializing in Enterprise Service Management (ESM) and IT Service Management (ITSM) with a strong focus on ITIL best practices and customer value. Alain has significant experience in process automation, digital transformation, and enhancing customer experience for blue-chip companies. Previously, Alain worked as a Migration Engineer at ITC Infotech, where responsibilities included addressing global data management and migration challenges. Earlier in the career, Alain served as an Account Executive at Kmo Placements, focusing on marketing opportunities and client expansion throughout Sub-Saharan Africa. Alain holds a Bachelor's Degree in Marketing Communication and International Relations from Wits University.