David Difonzo

David DiFonzo is a Customer Success Manager at Tackle.io, with a focus on technical support for SaaS offerings in cloud platforms, specializing in troubleshooting and providing strategic guidance to partners since June 2022. Prior to this, David held multiple positions at Upwork from March 2016 to June 2022, including Customer Support Team Lead, where oversight of team performance and analysis of customer feedback led to service improvements. Additional roles at Upwork included Case Analyst for Executive Escalations, managing escalated customer cases, and Customer Service Ambassador, concentrating on customer concerns to enhance retention and drive sales growth.