Desiree Davis

Desiree Davis is an experienced IT professional with a diverse background in technical support and management. Currently serving as a Help Desk Support Analyst Tier 2 at Tailored Brands, Inc. since September 2019, Desiree effectively troubleshoots and resolves technical issues while ensuring adherence to service level agreements. Previous roles at Tailored Brands as a Help Desk Analyst Tier 1 involved first and second line support, utilizing the Service Now ticketing system for efficient ticket resolution. Prior experience includes a Technical Support Analyst position at CompuCom, providing specialized support for Booz Allen & Hamilton, and a Technical Support Coordinator 1 role at Verizon Wireless, focusing on customer service and product support. Earlier in the career, Desiree held positions including IT Manager at The Womble Company and IT Support Analyst at Jefferson Parish Human Services. Educational qualifications include a Bachelor of Business Administration from Southern University at New Orleans and certifications in Comptia A+ and Network+.