Michael Labrecque-Jessen

Michael Labrecque-Jessen has a background in IT support and services, with experience working at Trello, Atlassian, and currently at Tailscale. At Trello, Michael held roles as a Support Specialist and Senior Support Engineer, focusing on managing support queues, developing internal processes, and mentoring team members. At Atlassian, Michael was a Senior Service Enablement Engineer, working towards improving customer experiences with Atlassian products. With a BA in Visual and Media Arts from Emerson College, Michael has a strong track record in overseeing IT help desks, managing staff, implementing ticketing systems, and providing top-tier customer support.