Ummukulsum Mahmood

Ummukulsum Mahmood is an accomplished professional with extensive experience in banking and operations management. Currently serving as the Head of Operations at TAJBank Ltd. since October 2024, Ummukulsum previously held various managerial roles at Unity Bank Plc from October 2009 to December 2024, including Branch Service Manager, Funds Transfer Manager, Customer Service Manager, and Relationship Manager. Achievements include enhancing transaction turnaround time and customer retention through effective staff engagement strategies, increasing branch collections by 40%, and maintaining high standards in customer service. Earlier career roles include Client Service Executive at Mahassa Advertising Limited and Procurement Officer at Nigeria Port Authority. Ummukulsum holds a Bachelor of Science degree in Business Administration and Management from Bayero University, Kano.