Amrita Kisnasamy

Amrita Kisnasamy has a diverse work experience, starting with their current role as a CX Manager at Thesis, which they began in February 2023. Prior to that, they were a CX Team Lead at the same company from February 2022 to February 2023.

Before joining Thesis, Amrita worked at MakeSpace from August 2019 to March 2022. Amrita held the position of Customer Support Team Lead, where they conducted weekly huddles, guided new hires, and tracked their progress. Amrita also collaborated with CS management to develop QA scorecards and perform weekly quality assurance checks on agent interactions. Prior to this role, Amrita was a Senior Customer Support Specialist and a Customer Support Specialist at MakeSpace, where they provided assistance to team members, curated content for the company's Help center and FAQ page, and handled a high volume of customer inquiries.

Before MakeSpace, Amrita worked at the Brooklyn Public Library as an Assistant Manager of Passport Services from November 2017 to June 2018. In this role, they ensured high levels of customer service, maintained vendor relationships, and managed financial transactions.

Prior to their role at the library, Amrita worked at the American Transit Insurance Company as an Administrative Assistant from August 2016 to November 2017. Amrita managed the Examination Under Oath project, maintained confidential records, and communicated with upper management to suggest improvements.

Amrita's early work experience includes a role as a Program Coordinator of Passport Services at the Brooklyn Public Library from April 2014 to November 2016. In this position, they verified applications, reviewed passport applications for accuracy, and maintained confidentiality.

Amrita also gained experience as a Business Management Intern at BellaVita Fitness & Wellness LLC from February 2016 to May 2016. In this role, they responded to client inquiries, participated in hiring processes, and executed marketing campaigns.

Overall, Amrita Kisnasamy has a strong background in customer service, team leadership, and administrative roles across various industries.

Amrita Kisnasamy attended Brooklyn College from 2012 to 2016, where they obtained a Bachelor of Science (B.S.) degree in Business Management.