Khaled Alaa

Khaled Alaa currently serves as the Head of Experience & Operations at talabat, a position held since February 2022, focusing on analyzing experience and operational KPIs to enhance customer experience and streamline operations. Previously, Khaled was the Sr. Experience Manager at MaxAB, where a Quality Assurance team was established, and customer satisfaction metrics were implemented. At Jumia Egypt, leadership included roles such as Head of Customer Experience and First Mile & Vendor Operations Manager, overseeing multiple teams and crafting customer experience strategies, while also running the internal control department. Earlier experience includes consultancy roles in eCommerce operations and foundational roles at Cisco and Xceed. Khaled holds a Bachelor's degree in Administrative Information Systems from El Shorouk Academy.