Stephane Berton

Stephane Berton is an experienced executive specializing in customer experience management and operations. Currently serving as Managing Director at talabat since January 2024, Stephane also holds the positions of Board Member and Chief Operating Officer at Omni digital experience since September 2018, where responsibilities include overseeing contact center setup and operations. Previous roles include Customer Success Director at ResponseTek, where leadership was provided for customer experience programs in the Middle East, and Director of Customer Experience Strategy at noon, focusing on CRM strategy and customer journey design. With a strong background in customer experience at Ooredoo Oman as Head of Customer Experience/CRM, and prior experience as a Management Consultant at Axis Corporate and CRM/BI Project Manager at Orange, Stephane brings over two decades of expertise in enhancing customer engagement and driving operational success. Education includes an International Master of Business Administration from IE Business School and an Engineering degree in Electronic and Telecommunications from ENSEIRB-MATMECA.