Stephen Aghwana is a Customer Success Manager at TestRail since March 2024, with a history of enhancing customer experiences across various roles. Previously, Stephen served as a Customer Onboarding Analyst at Imagine Learning, achieving a 100% retention rate and a 90% customer satisfaction score while improving activation speed by 25%. Experience as a Scrum Master and Business Analyst at Almond Careers involved managing training and consulting projects. Additionally, Stephen is currently participating in the Talent Stacker Salesforce Career Development Program as a Salesforce Business Analyst and Administrator, focusing on professional development and best practices. Earlier roles include providing technical support at Automattic, where a 95% customer satisfaction rate was maintained, and serving as a Customer Service Specialist for JAZEL Auto, managing multiple dealership websites. Stephen's educational background includes a Professional Diploma in Human Resources Management and a B.Sc. in Industrial Relations and Human Resource Management from Covenant University.
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