Jalen Watson

Jalen Watson has a diverse work experience spanning multiple companies and roles. They began their career as a Technology Services Intern at Spring Branch ISD in 2016, where they assisted with the deployment and repair of computer systems and devices. They then worked as a Sales Consultant at Best Buy in 2017 and 2019, delivering excellent customer service and providing recommendations based on customer needs. In 2018, Jalen worked as a Laboratory Technician at Hewlett Packard Enterprise, where they built, validated, and troubleshooted servers for different teams. From 2019 to 2021, Jalen worked as a Customer Service Engineer at Spring Branch ISD, configuring and refurbishing teacher laptops and handling repair tickets. Currently, Jalen is a Software Support Analyst at Talentcare, where they monitor the help desk, triage and resolve software issues, and identify patterns in customer inquiries. Jalen's experience showcases their proficiency in customer service, technical support, and problem-solving skills.

Jalen Watson's education history begins in 2014 at Westchester Academy for International Studies, where they obtained their High School Diploma. During this time, Jalen also studied Information Technology at Guthrie Center. In 2018, they attended Sam Houston State University and earned a Bachelor of Business Administration, specializing in Management Information Systems and Services. Currently, Jalen is pursuing an Associate of Arts and Sciences degree in Robotics Technology/Technician at Texas State Technical College, which they are set to complete in 2023.