Hamed Achour

Hamed Achour is a seasoned professional in customer support and technical assistance, currently serving as a Consultant Support Finance at Talentia Software since March 2021. Previously, Hamed held the position of Analyste support clientèle at DELSSI from September 2019 to October 2020, focusing on incident management, service quality analysis, and client training on software. Hamed’s extensive experience also includes a long tenure at Sarbacane from January 2006 to August 2019, where Hamed advanced from a customer service technician to the Head of Technical Support, overseeing project management, a team of six, and implementing customer service solutions to enhance user satisfaction and training processes. Hamed holds a BTS in Réseaux & Télécommunications from AFPA and a Licence in Administration Economique et Sociale from the University of Lille 1 Sciences and Technology.