Bianca MacChi Lombardi

Bianca Macchi Lombardi currently serves as an Omnichannel Client Service Advisor at Moncler since October 2024. Prior experience includes working as a Customer Success Student at Handshake, where responsibilities involved onboarding new students and enhancing platform events using Microsoft tools. At CPM International Contact Centre, Bianca specialized as a Customer Service Associate for Pepe Jeans London, Hackett London, and Faconnable Projects, focusing on onboarding agents and providing support in German and Spanish. Bianca's earlier experience includes a role as a Reservations Sales Agent at AMANO Group, managing customer inquiries for multiple hotels, and completing an apprenticeship in Hotel Management at Hotel Palace Berlin. Bianca is presently pursuing a degree in Marketing and Market Research at Universitat Oberta de Catalunya, following a foundational apprenticeship in Hotel Administration and a qualification as a Cabin Crew Member.