Carlos Miguel

Carlos Miguel has extensive experience in operations, strategy, and customer retention, currently serving as Operations Director and Processes and Strategy Director at Talisma since March 2007. In this role, responsibilities include aligning operations with strategic objectives, supervising daily operations, and overseeing customer maintenance. Previous positions include Retention Director, Contract Director, and various roles in business development, emphasizing customer relationships, contract negotiations, and market expansion. Carlos has held leadership positions at ADA Portuguesa SA, First Consulting Focus, Concept Erindale, and Krea Portugal, demonstrating a strong background in commercial marketing, project management, and team coordination across multiple sectors. Education includes postgraduate studies in negotiation and customer service management, along with various certifications in management and sales strategies.