Amy Edwards has a robust background in customer success and technical account management, with significant experience at companies such as NICE inContact, where roles included Technical Account Manager and Technical Account Manager II from November 2015 to October 2018. Prior to this, Amy served as a Customer Success Manager at inContact and held various positions at Convergys, including Inbound/Outbound Sales Representative and CSAT Coach as well as Team Leader/Trainer/Supervisor. Currently, Amy is an Enablement Consultant II and Senior Enablement Consultant at Talkdesk from February 2022 to May 2025. Academic qualifications include a degree in Contact Center and Business Management from Bellevue University, completed between 2011 and 2013.
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