Daniel Matos serves as the Director of Product Management at Talkdesk since January 2019, where leadership efforts focus on developing a portfolio of Knowledge and AI products known as Agent Lifecycle Products, enhancing agent capabilities from hiring to customer service execution. Prior experience includes roles such as Head of Product Engineering at MOQ Limited, overseeing the development of mobile applications, and Head of Product at General Dynamics Mediaware, where a transition to an agile environment was implemented. Other positions span senior management and consulting roles with responsibilities in project management, product lifecycle management, and software development across various industries. Daniel holds a Bachelor's degree in Computer Science and is pursuing a Master of Project Management in Software Engineering from the University of Lisbon.
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