Ivan M. is a seasoned technical support professional with extensive experience in the industry. Currently serving as a Technical Support Engineer at Talkdesk since February 2022, Ivan leads complex customer support tasks, manages escalated issues, and develops automation tools to enhance team efficiency. Previous roles include Help Desk Technician at Sentry Technology Solutions, where Ivan achieved high customer satisfaction rates, and Technical Support Specialist at Honeywell, with substantial contributions to customer training and escalation management. Ivan's background also encompasses leadership as a Technical Support Coordinator at Contimaca and recognition as Technician of the Year at Xerox. Ivan holds an Associate degree in Electronics from IUT Dr. Federico Rivero Palacios, completed in 2000.
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