Javier Ramirez

Javier Ramirez is an accomplished leader in the field of artificial intelligence and customer experience, currently serving as the AI Specialized Global Sales Director at Talkdesk since 2021. With extensive experience in the Business Process Outsourcing (BPO) and contact center domains, Javier has held key positions at notable companies, including Senior Director at LivePerson, where global BPO operations were enhanced, and Sales Director at Infobip, where strategies were developed to position the company as a top omnichannel provider in the Americas. Previous roles include Director of Sales and Operations at Konecta Corporativa, Co-Founder and VP at Platika BPO, and Co-Founder and VP at Commlogik Corporation, where innovative CX practices were established. Early in his career, Javier worked as a Consulting Director at Mobile Systems International and as a Project Manager at Movistar Empresas, focusing on wireless network development in Colombia. Javier holds a Bachelor of Science in Electronics and Telecommunications Engineering from Pontificia Universidad Javeriana and a Bachelor's degree as a Navy Officer from Escuela Naval 'Almirante Padilla'.