Talkdesk
Jonathan Diedrich currently serves as Sr. Manager of Professional Services at Talkdesk, where responsibilities include driving agile solutions and fostering a positive work environment. Prior experience includes roles at Check Into Cash, where Jonathan held various positions including Director of Support Automation and Innovation, focusing on product development and quality assurance, and Senior Manager of Customer Experience, overseeing all customer interactions and managing a call center. Additional experience as a Technical Account Manager II at NICE inContact involved ensuring customer success and enhancing technical skills. Jonathan's career reflects a commitment to improving customer experiences and optimizing operational processes across multiple organizations.
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Talkdesk
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Talkdesk is a global customer experience leader for customer-obsessed companies. Their contact center solution provides a better way for businesses and customers to engage with one another. Their speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability.