Lara Silva is an experienced technical writer and customer service professional with a diverse background in journalism and communication. Currently serving as Technical Writer II at Talkdesk since April 2020, Lara previously held positions at Farfetch and Conectys as a Customer Service Representative. Prior experience includes roles in customer service at Sitel and LIVINGBRANDS Portugal, specializing in technical support for Apple products. Lara's journalism career spans from 2006 to 2015, with significant roles at Descobrir Press and Nova Gente, focusing on investigative reporting, interviews, and health articles. Educational qualifications include a degree in Social and Cultural Communication from Universidade Católica Portuguesa, specialized training in social media marketing, and foundational studies in linguistics.
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