Melissa Smith is an experienced Account Executive at Talkdesk since January 2024, focusing on enhancing CCaaS tech stacks and integrating AI for CX and Contact Centre leaders. In addition, Melissa has been an International Travel Consultant for Envoyage CA since May 2018, specializing in personalized travel planning. Previous roles include Account Executive at Ada and Shutterstock, where Melissa collaborated with top brands to develop customized content. Earlier experience also includes serving as an International Travel Consultant at Flight Centre Travel Group and holding various positions at TD, ranging from Customer Service Representative to Manager Customer Service, where Melissa emphasized exceptional customer experiences and financial advising. Melissa holds a Bachelor of Mathematics in Operations Research with a Minor in Computer Science from the University of Waterloo.
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