Raquel P. is an experienced professional currently serving as an Associate Product Manager - AI at Talkdesk since December 2022, following roles as a Technical Support Specialist and Technical Support Representative, where responsibilities included leading escalated issue resolution and developing automation tools. Previously, Raquel worked as a Product Manager at Amplify Exchange, focusing on customer advocacy, product strategy, and market analysis. Additionally, Raquel contributed as a Customer Success Specialist at Epik.com, assisting customers through various channels and addressing inquiries related to payments and invoices. Raquel holds a Licentiate degree in Sociology from Iscte - Instituto Universitário de Lisboa, completed in 2021.
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