Ryan Ferguson is a seasoned professional currently serving as a Senior Manager of Solutions Engineering at Talkdesk since November 2019, focusing on enhancing customer experience through innovative solutions in the Contact Center as a Service platform. Prior to this role, Ryan held positions at Virtustream as a Senior Product Manager, where efforts included developing Monitoring as a Service and securing significant contracts, and at NICE inContact, where leadership in product management contributed to substantial revenue growth and strategic cloud-based solutions for thousands of customers. Experience also includes a lengthy tenure at Verizon Wireless as a Headquarters Supervisor, providing critical business intelligence through analytics. Ryan holds a Bachelor of Science in Information Systems from the University of Utah.
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