Talkdesk is a global customer experience leader for customer-obsessed companies. Their contact center solution provides a better way for businesses and customers to engage with one another. Their speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability.

Business Intelligence

Software

Talkdesk

Talkdesk's headquarters in San Francisco, CA, United States

The London office focuses on EMEA operations, legal matters, and high-level account management and marketing strategies.

London

This department focuses on maintaining and improving the reliability, performance, and availability of systems through engineering and operational practices.

Site Reliability Engineering

This department is responsible for designing, developing, and maintaining software applications and systems.

Software Development

This department is responsible for managing the sales process, client relationships, and generating revenue through various account executive roles.

Sales Department

This department oversees the development, strategy, and marketing of products throughout their lifecycle.

Product Management

This department focuses on designing and implementing tailored solutions to meet client needs across various industries.

Solutions Engineering

This department oversees engineering projects and personnel, ensuring efficient processes and successful delivery of engineering solutions.

Engineering Management

The Engineering Team at Talkdesk is responsible for the development, maintenance, and innovation of the company's contact center solutions. Comprised of roles ranging from principal engineers to site reliability engineers and technical support leads, the team ensures the platform's robustness, scalability, and seamless integration. They focus on enhancing customer engagement through advanced technologies, optimizing system performance, and providing technical support to ensure a superior customer experience.

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Other teams

Software Development

Sales Department

Product Management

Solutions Engineering

Engineering Management

Engineering Team