Charlotte E.

Head Of Billing & Collections Operations | Direct Consumer at TalkTalk

Charlotte E. has extensive work experience in various roles within the finance and operations field. Charlotte started their career at KPMG UK, where they held positions as an IT Advisor, Assistant Manager, and Manager. During their time there, they were responsible for managing team members, delivering IT reviews and advisory engagements, and building client relationships.

After their tenure at KPMG, Charlotte E. joined Swinton Group, where they worked for over ten years. Charlotte held positions as a Risk Manager, Finance Manager, and Senior Operations Leader. In these roles, they were responsible for risk management, financial operations management, credit and business support, and leading strategic projects. Charlotte also served as the FCA Client Money Manager for Swinton.

In 2021, Charlotte E. joined CHESTER AID TO THE HOMELESS as a Financial Director, where they currently hold the position. Finally, they joined TalkTalk in 2019, where they have held various leadership roles in billing and collections operations. As the Head of Billing & Collections Operations, Head of Bill & Pay Operations, and Head of Billing (Consumer), they have been responsible for managing and improving billing processes and operations.

Overall, Charlotte E. has a wealth of experience in finance, operations management, risk management, and advisory roles. Charlotte has a strong track record of delivering results, managing teams, and leading strategic initiatives.

Charlotte E.'s education history includes attending Mold Alun High School from 1993 to 2000, where they completed their high school education. Charlotte then went on to study Computer Science and Maths at The University of Manchester from 2000 to 2003, earning a BSc degree. Charlotte also obtained an ACA certification from ICAEW in 2006.

Links

Timeline

  • Head Of Billing & Collections Operations | Direct Consumer

    December, 2022 - present

  • Head Of Bill & Pay Operations | Consumer

    March, 2022

  • Head Of Billing (consumer)

    September, 2020

  • Operations Manager (billing & Rating)

    September, 2019

View in org chart