Demi O'Connor

Demi O'Connor is an experienced Improvement Manager at TalkTalk, focusing on enhancing service assurance processes, managing a substantial budget, and driving digital adoption within the team. Key achievements include creating customer and agent improvement videos, collaborating with the Automation Team to streamline tasks, and ensuring compliance within Risk and Governance. Previously, Demi served as a Talent Acquisition Coordinator at TalkTalk, where responsibilities included revamping the onboarding process and enhancing candidate communications. Demi's earlier career includes roles in recruitment and human resources at organizations such as Fanatics, Peninsula UK, and SOLUTIONS SK, with a strong emphasis on improving HR processes and team efficiency. Demi holds a CIPD Level 3 qualification in Human Resources Management and a Business Administration Level 2 apprenticeship.