Gordon Spinks is an experienced professional in journey management and customer experience, currently serving as Head of Journey Management at TalkTalk since December 2014. In this role, Gordon oversees the end-to-end Provision and Repair customer journeys, ensuring a seamless broadband service for customers. Past positions at TalkTalk include Service Assurance Journey Lead and Product Owner, where responsibilities included leadership of the repair team, stakeholder engagement, and prioritizing user stories for implementation. Gordon's career also includes roles at Swinton Insurance, Giles Insurance Brokers, npower, and O2 UK, focusing on business analysis, process improvement, and operational support. Gordon's educational background includes attendance at Idsall School from 1989 to 1995.
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