Ike O. is an experienced Collections and Vulnerability Manager currently working at TalkTalk since August 2023, overseeing voice and digital campaigns to enhance the collections process for offshore sites in Durban and the Philippines. Key achievements include the design and implementation of TalkTalk's internal financially vulnerable tariff program, aimed at supporting UK customers receiving benefits. Prior to TalkTalk, Ike O. held various roles at Bridgewater Finance Group from June 2021 to August 2023, including Executive Payments Advisor and Payments and Collections Specialist, focusing on improving customer journeys and managing complex cases of vulnerable clients. Earlier experience includes roles as an IVA Breach Administrator at Bibby Financial Services and Credit Controller at N Brown Group, among others in debt collection. Ike O. completed education at St. Bede's College, Manchester, and Connell Sixth Form.
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