James Mitchell

James Mitchell has over 25 years of experience in operations and complaints management within the telecommunications industry. Currently, James serves as the Head of Complaints at TalkTalk, having held various managerial roles since November 2015, including Senior Operations Manager and Service Account Manager. Prior to this, James worked at Virgin Media O2 for nearly nine years in multiple positions, such as Partner Outsource Manager and CEO Complaint Manager. James began the career at Orange as a Team Manager and also held a Sales Team Manager position at BT. James is a graduate of Monkseaton High School.