Lorraine Fleming is an experienced Social Media, Online Community, and Customer Relations Manager with 20 years in customer service. At TalkTalk Group since 2014, Lorraine drives customer service improvements and engagement across various channels, focusing on digital solutions and team management. Previously, at QVC, they managed multiple teams, collaborated with legal departments, and led initiatives to enhance customer experience. Lorraine's career in customer service began at Marks & Spencer Bank, where they held several team lead positions, honing skills in customer interaction and process mapping. They hold a BA in English Literature from the University of Worcester.
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