Moira Jones

Moira Jones possesses extensive experience in operations management within the collections sector, currently serving as Collections Operations Manager at TalkTalk Group since March 2008. In this role, Moira manages both onshore and offshore collections call centers, sets objectives and targets, and oversees staff development and performance management while also focusing on service improvement and managing offshore relationships. Prior to TalkTalk Group, Moira held the position of Collections Operations Manager at Carphone Warehouse from January 2005 to March 2008 and served as Customer Liaison Manager at Pitney Bowes from April 2001 to October 2004.